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Support

Click-Dog has two support paths: public community support for the open-source project, and commercial support for teams that want direct help with production deployment or integration work.

Community Support

Use GitHub for project questions, bug reports, and feature requests:

  • Search existing issues before opening a new one.
  • Include the Click-Dog version, deployment method, relevant config snippets with secrets removed, and any click-dog check output that applies.
  • For suspected security vulnerabilities, use the private reporting path in SECURITY.md instead of a public issue.

Community support is best effort and does not include response-time guarantees.

Commercial Support

Email support is available for production deployment and integration enquiries.

Support enquiries can cover:

  • Production setup questions
  • Configuration review
  • ClickHouse span-log and query-log readiness
  • OTEL collector and exporter setup
  • Datadog, Honeycomb, Grafana Tempo, and generic OTLP integration
  • Upgrade planning
  • Troubleshooting export, dashboard, or query-analysis behavior

For support enquiries, email support@click-dog.com.

Custom Development

Custom development is available for teams that need Click-Dog adapted to their environment.

Common examples include:

  • New exporter targets or collector patterns
  • Deployment automation for internal platforms
  • Dashboard, monitor, or alert templates
  • Additional filtering, enrichment, or reporting behavior
  • Production hardening and operational review
  • Integration with existing observability tooling

Engagements

Commercial support and custom development are quoted based on the scope, urgency, and shape of the work.

Email support@click-dog.com with a short description of what you need and the environment you are running.